Frequently Asked Questions (FAQ) - 

ShopOne18

1. What are the payment options available?

We offer multiple payment options, including credit/debit cards, net banking, UPI, and cash on delivery (COD) for eligible orders.

2. Is it safe to make payments on your website?

Absolutely! We take your security seriously. Our website uses industry-standard encryption protocols to ensure that your personal and financial information is protected during the payment process.

3. What are your shipping charges?

Shipping charges may vary depending on the size, weight, and destination of your order. We strive to offer competitive shipping rates, and the exact charges will be displayed during the checkout process.

4. How long does it take to deliver the products?

Delivery times may vary depending on your location and the availability of the product. Generally, we aim to deliver within 3-7 business days from the date of order placement. You will receive a confirmation email with tracking details once your order has been shipped.

5. Can I track my order?

Yes, you can track your order by logging into your account on our website or using the tracking link provided in the shipping confirmation email. Please note that tracking information may take some time to be updated, especially during peak periods.

6. What is your return/exchange policy?

We have a hassle-free return/exchange policy. If you receive a damaged or defective product, please contact our customer support within 48 hours of delivery. For more details, please refer to our Returns & Refunds page.

7. How can I cancel my order?

You can cancel your order by contacting our customer support team. Please note that cancellations are subject to certain conditions and may not be possible if the order has already been shipped.

8. Do you offer international shipping?

Currently, we only ship within India. We do not offer international shipping services.

9. Are there any warranty options for the products?

The warranty details, if applicable, will be mentioned on the product page. Please refer to the specific product description for warranty information.

10. How can I contact your customer support?

You can reach our customer support team via email at oneshop18business@gmail.com or by using the contact form on our website. Our team is available to assist you during our business hours, Monday to Friday, 10 AM to 6 PM IST.