Returns and Refunds - ShopOne18

1. Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

• The return request is initiated within 48 hours of receiving the product.
• The product is unused, undamaged, and in its original packaging.
• The product belongs to a category that is eligible for returns (certain items such as perishable goods, intimate apparel, and personalized items may not be eligible).

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team either by email at oneshop18business@gmail.com or through our website's contact form. Provide your order details, including the order number and the reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return authorization if the request meets the eligibility criteria.
3. Carefully pack the product in its original packaging to avoid damage during transit.
4. Include all the original accessories, tags, and documentation that came with the product.
5. Ship the product back to the provided return address using a reliable courier service with a tracking option. Please note that the return shipping costs will be the customer's responsibility, unless the return is due to our error or a defective product.

3. Refunds

Once we receive the returned product and verify its eligibility, we will process your refund. The refund will be issued using the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to be reflected in your account, which may vary depending on the payment gateway and bank procedures.

Please note the following:

• Shipping charges, if applicable, are non-refundable.
• In case of a refund, any promotional discounts or coupons applied during the original purchase may be deducted from the refund amount.
• If the returned product does not meet the eligibility criteria or is found to be damaged due to improper handling, we reserve the right to reject the return request or deduct a restocking fee from the refund amount.

4. Exchange

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return as per the instructions above and place a new order for the desired item separately.

5. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, depending on product availability and your preference.

If you have any further questions or need assistance with the returns process, please don't hesitate to contact our customer support team. We are here to help you and ensure your satisfaction.

Please note that the above returns and refunds policy is subject to change without prior notice. It is recommended to review this page periodically for any updates.